Request Refund

While we hate to see you go, we try to make every aspect of using CONJ as easy as possible.

Buyer refund policy

If you’ve changed your mind, and you no longer wish to use CONJ theme, you have the right to revoke your license key and return purchase made from our website ( within 14 days of purchase for a full refund.

This 14-day refund policy does not apply to all purchases. Some of the exemptions are:

  • We may refuse a refund if we have evidence that the CONJ theme has been benefited from.
  • Inability to run the CONJ theme due to service provider or WordPress setup error.
  • No refunds will be granted after the first 14 days of the original purchase whatsoever.

Please note this is not an exhaustive list. Refunds are provided at our sole discretion and on a case-by-case basis.

Sales tax refund policy

If you’ve been charged Sales Tax on your purchase and are registered for Sales Tax in the country of purchase, you may be entitled to a refund of the Sales Tax amount if permitted by the laws applicable in such country. Sales Taxes include VAT, GST, Consumption Tax, and others as added from time to time.

Our online reseller conducts our order process, and you must contact Paddle within 60 days after completing the purchase to be eligible for a Sales Tax refund.

I don’t recognize this charge!

Charges from purchasing CONJ theme will appear on your bank or card statement as:


If you do not recognize a charge and would like a receipt, or suspect that a charge is fraudulent you may contact Paddle support as soon as possible to get help identify, investigate and quickly resolve the issue.

How long it takes to process a refund?

After we have received this information, a member of our customer support staff will be able to help you. Once your refund is issued it can take between 3-5 working days (depending on the payment method you used at checkout) for the refund to be credited to your account.

How do I request a refund?

Refund requests can be submitted by filling out the form below:

Last updated: 3 years ago

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